Volunteers' Week Spotlight: VICTORIA - PANDAS Foundation UK


“I have supported probably over 100 people now via the helpline and this makes me feel great that I can listen to and support others going through a tricky time.”

Victoria is our brilliant and talented phone line support volunteer.

1) Please tell us about yourself?
I am Victoria from south Manchester with partner Rob and twin daughters Emily and Grace. I am Re-training as a person centred counsellor at the moment and due to qualify in September 2018. I love being with my family, friends, eating out, cinema, theatre, travelling abroad.

2) How did you hear about PANDAS and what made you want to join as a volunteer?
I am not quite sure now how I heard about PANDAS but as a I was re-training as a counsellor I wanted to gain some experience volunteering for a mental health charity and PANDAS seemed the perfect choice as I had struggled with PND myself after having my twin girls so it was an area that interested me massively and I wanted to support others going through similar experiences.

3) What is your role and what do you do?
I am a telephone support worker and take calls from all kinds of people mums, dads, grandparents, friends, work colleagues etc – all people needed either support or advice about Postnatal depression (PND.) I volunteer one day per week and have been doing so for the last three years. It fits in perfectly for me as I can work from home taking the calls and usually use the time to crack on with college work while waiting for calls to come through.

4) Please tell us how you have supported someone?
I have supported probably over 100 people now via the helpline and this makes me feel great that I can listen to and support others going through a tricky time. I often find when a caller first comes on they are usually quite upset and distressed. It is clear the person is having a difficult time and making the call has been a big step for them. It is not long into the call that it is evident that having someone to listen to them, talk to them and let them know they are not on their own going through PND that the caller tends to become much calmer, more in control and more able to cope with their situation going forward. I offer a listening ear but I also signpost people to relevant organisations such as Pandas support groups, their GP for counselling or other support. I often find that people who seem to be struggling the most have had traumatic births, have little support around them such as family and friends and have had issues with depression before. We talk about how small changes can be made to their lifestyle so they can cope better with having a baby or small children, such as exercise, joining baby groups, having time out from the baby, talking to others or calling the helpline for support. I also like to encourage callers by telling them they are doing a fab job as being a mum or dad is one of the hardest jobs in the world but it does get easier!

5) And finally…
I love being a volunteer. I feel valued and I find supporting others rewarding and fulfilling. To hear on the helpline that you helping people to feel listened to and resolve an issue is great. I feel volunteering for PANDAS has enhanced my counselling skills considerably and given me a greater understanding of PND and how vital it is that it is taken seriously and people are given the right support.



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